PRIVACY POLICY

This site is owned and operated by Travel Atelier Tourism Travel Agency - Propertravel Travel Consulting Ltd. Co. (hereinafter referred to as “Travel Atelier” “we,” “us,” or “our”).

We have established our company credo of helping to create impressive and satisfying travel experiences by maximizing the value of each travel experience and creating opportunities in which people can meet & interact with local people and enjoy both nature and culture through their travels. This Privacy Statement does not cover information collected elsewhere, including offline and on sites linked to or from any of our sites.

Security

In creating and providing you with our privacy policy, we are underscoring an ongoing commitment to protecting all Personal Identifying Information you provide us. Personal Identifying Information is information about you that is personally identifiable and includes your name, date of birth, address, email address, phone number(s), and credit card information.
Knowing that no data transmission over the Internet or information storage technology can be guaranteed to be 100% secure; we do not sell any travel service online so you are never asked to provide credit card details while visiting our website. The only information needed is your name and email address for the online chat on our website.

Internet Browsers

We recommend that you use Google Chrome, Opera or Mozilla Firefox. These browsers offer between 128-bit and 256-bit encryption, which is the strongest, most secure form of encryption available.

Privacy

We believe you should understand our information privacy policies prior to providing us with, and that visitors to our Web site should have control over the collection of, any Personal Identifying Information. However, this policy does not apply to companies that Travel Atelier does not own or control, or to people Travel Atelier does not employ or manage.

Collection of Information

In general, you may visit our sites without identifying yourself or revealing any personal information.

As you browse our sites, we collect log file, IP address of your computer, and other standard tracking data we use to evaluate site traffic and usage patterns. Such information is aggregated with tracking data from all site visitors. We will use the information to personalize our sites according to your preferences based on the aggregated information. We also use the aggregated information to evaluate products and services we may offer to you.

Portions of our sites may require you to give us personally identifiable information, such as your name, job title, company, physical mailing address, e-mail address, telephone and fax numbers. Identifying Information is only collected when you voluntarily and specifically provide it for the online chat on our website.

any information provided in such communications may be collected as personal information. You always have the option not to provide the information we request. If you choose not to provide the information we request, you can still visit most of our site, but you may be unable to access certain options and services.

Every client who have purchased a travel service or package from Travel Atelier is included in our mailing lists for sending newsletter and or greetings automatically if you do not wish to receive future communications from us by e-mail, you may unsubscribe from our newsletter list you may change your preferences at any time simply by: (i) writing to us (and please include your e-mail address), or (ii) by following the unsubscribe instructions contained within the e-mail you receive from us. We will update your preferences as soon as is reasonably practicable.

Purchasing Travel

To purchase travel package or a travel service, we require a bank transfer or for credit card payments we send you a mail order form that we require your full name (as indicated on your credit card), residence street address, e-mail address, phone number(s) and credit card information including card number, card type, cardholder name and expiration date together with the CVV code. This form has to be filled up and signed by the client than to be faxed to our company or scanned and e-mailed to the travel consultant assigned to you via e-mail with the passport copy of the card holder. For specified travel purchases, we may also collect the name of the airline you will use, and flight number(s). When you purchase travel with us, you will receive confirmation of your travel itinerary via email.

Contests and sweepstakes information

Occasionally, we may offer visitors to our site an opportunity to participate in a contest or sweepstakes. Information collected when you participate in a contest or sweepstakes may include your full name, e-mail address, phone number and street address.

Surveys

On occasion, we may also offer visitors to our site an opportunity to participate in online surveys as well as filling out a guest survey manually (old style writing with a pen – we mean) form at the end of their trip. You are under no obligation to respond to any survey, and you may unsubscribe from receiving any survey sent via email by following the unsubscribe instructions in the survey you receive. Information collected when you participate in a survey may include your full name, e-mail address, phone number and street address and never shared with third parties.

THIRD PARTY AND AFFILIATED LINKS

Our sites may from time to time contain external links to other websites, including suppliers, advertisers, and affiliates. We have no control over, and are not responsible for, the content of, or information gathered by these other websites. We do not endorse any of these websites or the products or services associated with such websites merely because they are linked to any of our sites. In addition, users of our sites should also be aware that, when you voluntarily disclose personal information in chat areas or bulletin boards, that information may be collected by others and may result in unsolicited messages from others.

Contacting Us

Personal Identifying Information, including your full name, e-mail address, and phone number, will be collected when you contact us for technical support, changes, documents, brochures, refunds or general suggestions. We will respond to you by e-mail and/or telephone.

Other Information

Additional information is collected automatically every time you visit our site, including computer information, Web browser information and “cookies”.

About “Cookies”

When you visit our site, we will assign a “cookie” (a small, unique file used for identification). You do not need to provide this information collected automatically and used in a variety of ways to optimize visits to our site. The cookie does not contain any Personal Identifying Information, and you have the ability to not receive a cookie file by enabling your Web browser to refuse cookies or prompt you before accepting a cookie. The vast majority of visitors to our site leave their cookies enabled, and those refusing cookies will not have access to many tools, services, and features offered on our site. Cookies files will remain on your computer’s hard drive up to 365 days, or until you manually delete the file.

Computer information

Specific types of technical information from your computer is collected each time you access a page as part of a visit to our site, including your IP address, operating system, Web browser type (i.e. Google Chrome, Opera, Safari or Mozilla Firefox), screen resolution, and referring Web site (if applicable). This information is collected from your computer’s Web browser and is used to enhance your experience on our site.

Use of Your Information

Collected information is used for a number of purposes, including purchasing travel, contacting us, notifying you in the event of any itinerary changes, providing travel documents, participating in a survey, entering a contest or sweepstakes or improving your overall experience when visiting our site as well as for our own internal purposes and never shared with third parties.

Purchasing Travel

Information collected when you complete a travel reservation is used to confirm and process your travel reservation, bill your credit card and deliver your travel documents, either via mail or electronically.

Itinerary Modifications

From time to time, modifications may be made to your travel itinerary because of unforeseen schedule changes, hotel renovations, and business conditions. When such modifications are made, you may be notified by email to inform you of these modifications and help you make alternative arrangements if necessary.

Marketing Notifications

On occasion, you may be invited to subscribe to e-mail newsletters to receive details on special promotions, travel tips, and general information on the destinations we serve. You are under no obligation to subscribe to the e-mail newsletters, or respond to any offers included in the e-mail newsletters, and you may unsubscribe by following the unsubscribe instructions on any email newsletter you receive. Some Personal Identifying Information, including first name, last name and e-mail address, is collected when you subscribe to an e-mail newsletter, and the required information is clearly noted with an asterisk symbol (*) placed by required fields.

Responses to Queries or Suggestions

We will use your email address and/or telephone number to respond when you contact us regarding technical support, changes, documents, brochures, or refunds, or simply provide suggestions.

Improving Your User Experience

Certain types of information are collected based on your navigation of our site in order to better understand and serve our customers. This collected data enables us to modify the site for better navigation and develop featured programs and content that will be of interest to site visitors. Personal Identifying Information is never collected unless you voluntarily and specifically provide it.

Shared Information

To process and provide the services you request, we share your Personal Identifying Information such as your full names, passport numbers and birthdates with authorized partners – including airlines, hotels, rental car companies, yacht charter companies and optional activity operators – and service providers that provide certain services or functions on our behalf. These partners and service providers need information about your full name, date of birth, and passport number. Having said that your credit card information is never shared with third parties since with credit card charges you only authorize us (Propertravel Sey. Dan. Tur. Tic. Ltd. Sti), to process the charge. We offer travel products from only reputable hotel, airline, rental car and other travel suppliers, and we strongly discourage partners from disclosing and/or utilizing your information without your permission.

We do not sell or rent Personal Identifying Information to any third-party company.

Partners in Business

We have partnered with reputable third-party Web sites to offer you additional travel services such as ferry bookings. To process and confirm your travel reservations, our trusted third-party partners may also collect Personal Identifying Information, including your name, birthdate, passport number, address, e-mail address. But your credit card information is never shared. Third party Web sites may not operate under our privacy policy for that reason Travel Atelier cannot guarantee that an airline, ferry company and yacht charter company would use your e-mail address for their internet marketing.

Legal Disclosure and Disputes

When required by law, we may disclose information we have collected from customers when they purchased travel products or services. In certain cases involving fraud, we may also disclose information against someone who poses a threat to our interests or whose activities could bring harm to others. Additionally, it may become necessary to provide customer information to credit card companies, for the purpose of resolving disputes that arise in the normal course of business.

Changes to our Privacy Statement

This Privacy Policy was last modified and posted on our website in March 2016. We reserve the right to modify or amend our Privacy Policy at any time, for any reason. Any major changes to the Privacy Policy will be made and posted on the Web site prior to implementation of the change.

If you have questions about our Privacy Statement, please contact us.

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